Ethnic Link Services is a statewide program which is funded by Home and Community Care and aims to ensure: People from culturally and linguistically diverse backgrounds have access to supports that will assist them to remain living in their own homes. Support services are responsive to language and cultural needs. No fees are charged for our services.

Who do we help?

The target population is people from culturally and linguistically diverse backgrounds who are:

• Frail aged
• Younger people with a disability
• Their carers

Who can refer and how do we help?

Referrals can be self referrals, made by family, friends, service providers, or ethnic communities. Our coordinators, with the appropriate bilingual worker, will visit the client in their home to assist them to identify their needs and develop a case plan which is then implemented by the allocated Ethnic Link Worker.

We employ bilingual workers who:

• Through language assistance, advocate and link clients to services
• Provide information about available services
• Assist with correspondence
• Arrange medical and other appointments
• Help settle clients into social and therapeutic activities
• Provide social programs for various CALD communities (refer to the English pamphlet for specifics)

Our role is to ensure equity of access to mainstream service providers for our client group, by providing language assistance, information and advocacy. We are not an interpreting service.

What do we offer other agencies?

• Working in partnership during assessments and ongoing work with clients
• Language assistance to assist the service providers to communicate with their clients
• Advocating and liaising on behalf of clients
• Providing input into policy development
• Collaborative work

How to contact us

Ethnic Link Services operates across metropolitan Adelaide.  All metropolitan referrals can be made by either phoning 8241 0201 or by elecrtonically downloading a referral form.  We also have staff based in the Riverland and Whyalla.

Renmark - phone 8580 4161
Whyalla - phone 1800 648 598 freecall

Other country areas in South Australia can access our service by calling our freecall telephone number 1800 648 598

Our fax number is 8241 0280 and our postal address is PO Box 3032, Port Adelaide 5015. We are open Monday to Friday from 9 am to 5 pm.

Please select a language from the drop down list below to read this information in other languages.
Available languages: English, Arabic, Bosnian, Bulgarian, Chinese, Croatian, German, Greek, Hungarian, Italian, Latvian, Macedonian, Maltese, Persian (Farsi), Polish, Russian, Serbian, Spanish, Turkish, Ukrainian or Vietnamese.

Select a language, then press Go!

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Referral Form
Click here to download our Referral Form.   The completed form must be saved and then can be emailed to: els@ucwpa.org.au  

We are funded by Home and Community Care.

Useful Links
Multicultural Communities Council
Multicultural Aged Care
UnitingCare Wesley Adelaide

Hospital Patient Communication Card
The Hospital Patient Communication Card is designed to help decrease the number of patients who do not attend outpatient and other appointments because of potential language issues. The card was developed by the Western Region Medical Transport Subgroup consisting of City of Port Adelaide Enfield, City of Charles Sturt, City of West Torrens, Australian Red Cross Transport, RDNS and Ethnic Link Services.

You are welcome to download the card on ’sunny yellow’ paper for the use of your clients.

Click here to download the card in pdf format or click here to download the card in MS Word format (personal details can be completed and then printed on the card).

Click below to download Acrobat reader for free: